How This Course Will Enable You To Master Professional Conversations
Effective conversations are the basis for all relationships, both personal and professional. Yet few of us are ever taught how to have effective conversations. We've designed the curriculum for this course to teach you what we consider to be four of the core skills of highly effective conversations:
- Active Listening
The course is designed to take you step by step through the theory and context behind each of these core skills, teaching you the mindset, behaviour, body language and spoken language essential for your success.
For a taste of what to expect scroll down to the course curriculum where you can preview one of the lectures from each of the skills. These are designed to show you how The Success Methods Academy provides learning that is full of practical advice and models to support you in the real world.
All of this is delivered in a simple and easy to follow format. Some of the highlights of this course are:
3 hours of high-quality lectures, broken up into 4 focused modules. The lectures combine original and academic theory with proven best practices. These easy to apply methods will quickly become something you utilise both professionally and in day to day life.
12 development exercises. Practice all the skills on your own, at work or with friends and family using our structured and ready to go exercises to enable you to fully develop each of the skills.
- Unlimited access to the course. Watch any time and on any device. You can watch the course from your mobile device, computer, or tablet, and you’re free to learn at your own pace. Your progress is automatically marked as you take the course. Revisit lessons whenever you want.
In a professional setting our curiosity and our willingness to display that curiosity by asking questions is almost always a critical factor in our success. Without questions we can't learn about our customers or our colleagues unless they choose to explicitly and clearly spontaneously give us all the information we need.
There are three key elements to the best listening, the first one is to be active, ensuring you are contributing without having to be overly vocal, the second is to be focused on drawing out the key elements from the speaker, and third is to be concentrating your attention, not letting your mind wander away. These three core elements are the basis for understanding the meanings expressed by a speaker.
Not only can regular, short summaries save time, they can also avoid the need to go back over conversations, to avoid repeating messages and to avoid the scenario where a meeting ends without the formal conclusions that would have ensured the value of the meeting. Summaries can increase understanding, yours and that of your conversation partners, who will value your ability to take in what they are saying and demonstrate that by re-presenting it accurately.
The word challenging can be mis-interpreted, we often refer to someone or a to situation that is difficult as challenging but that’s not what we mean here. In this case we’re talking about an activity, not a characteristic. Challenging in a professional situation means the process by which we interact with a customer in a spirit of positive dialogue in order to question their thinking or beliefs in order to assist them to derive insights, ideas, options and avoid pitfalls in their situation.