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Mastering Stakeholder Management

Welcome And Introduction

Introduction (1:14)
Why You Should Take This Course (1:12)
The Agility Pyramid - How To Think On Your Feet (2:09)
Our Approach To Structuring Stakeholder Management (2:25)
Step 1 : Getting The Stakeholder Relationship (0:47)
Step 2 : Executing The Stakeholder Relationship (1:54)
Step 3 : Sustaining The Stakeholder Relationship (0:53)
The Moving Parts Of Our Approach (0:57)
The Structure Of This Course (0:57)
Getting The Best From This Course (1:15)
Your First Exercise - Capture Some Scenarios (0:44)

The Stakeholder Management Challenge

Introduction (0:39)
What Is The Stakeholder Challenge? (5:56)
Why You Struggle To Engage Stakeholders (2:35)
Exercise - Assess Your Stakeholder Relationships (2:31)

Understanding The Stakeholder Landscape

Introduction (0:58)
Stakeholder Definitions (3:26)
Why You Need To Engage Stakeholders (3:57)
Getting Started With Stakeholder Mapping (6:35)
Don't Be Insular (3:12)
Simplifying The Stakeholders Landscape (6:01)
Engaging With Stakeholders : Owners (2:42)
Engaging With Stakeholders : Champions (2:28)
Engaging With Stakeholders : Enablers (3:16)
Engaging With Stakeholders : Users (2:52)
Stakeholder Flows (1:46)
Complex Stakeholder Mappings (2:13)
Our Stakeholder Mapping Template (3:04)
Exercise - Stakeholder Mapping Part 1 (1:44)

Creating Stakeholder Value

Introduction (0:57)
Understanding Your Value (3:23)
Describing Value - The Value Delta (4:52)
Describing Value - The Value Hierarchy (4:16)
The Value Lifecycle (2:02)
Introducing Stakeholder Value Delivery (3:28)
Value Delivery By Stakeholder Group (0:23)
Value Delivery : Owners (3:28)
Value Delivery : Champions (3:47)
Value Delivery : Users (6:51)
Value Delivery : Enablers (4:37)
Value Delivery By Solution (3:41)
The Stakeholder Flywheel (1:39)
Introducing Value Models (2:58)
Value Model Templates (3:36)
Value Model Demo (8:15)
Exercises - Value Model (0:51)

How To Get Stakeholder Relationships

Introduction (0:49)
What Gets In The Way (4:34)
How Stakeholders Connect And Deliver Influence (2:24)
Using Existing Connections To Build New Connections (2:03)
Using Your Internal (Employer) Connections (5:04)
Using Your Customer Connections (6:36)
Connect Me Conversations (6:45)
Assessing Connection Quality (1:01)
Having The Connect Me Conversation (4:02)
How To Handle Being Blocked (5:41)
Using Your External Connections (2:25)
Next Steps In Stakeholder Mapping (3:16)
Stakeholder Mapping Template (1:21)
Demo - Stakeholder Mapping (9:03)
Exercise - Stakeholder Mapping (0:54)

How To Execute Stakeholder Relationships

Introduction (0:57)
Making Meetings Matter (2:04)
Using Meetings For Ultimate Advantage (0:32)
Methods Of Meeting (2:16)
How Often Should We Meet? (5:22)
What's The Optimum Meeting Structure? (1:50)
Setting The Perfect Agenda (7:14)
What Flows Down - Using Senior Stakeholders (2:13)
Introducing PACED - Our Conversation Framework (3:25)
Prepare For Maximum Results - The P In PACED (4:16)
Applying PACED For Every Objective (7:22)
Strategic Conversation - PACED Example (3:50)
Difficult Conversation - PACED Example (3:53)
The PACED Planner (1:11)
PACED Planner Demo (8:00)
Stakeholder Mapping Demo - What Flows Down (3:55)
Exercise - The PACED Planner (0:58)

Sustaining Your Stakeholder Relationships

Introduction (0:56)
Set Up 'What Happens Next' Expectations (3:13)
Follow Up Like A Boss (3:17)
Deliver Results To Stay Relevant (3:45)
Make Checking In A Superpower (2:24)
Planning For Change In The Stakeholder Landscape (4:42)
Exercise - Create Your Stakeholder Change Plan (1:39)

Wrapping Up And Next Steps

Introduction, Goodbye & Thanks (0:30)
Course Summary (5:39)
Next Steps (2:27)

Course Templates

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Introduction

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