Welcome And Introduction
-
Introduction (1:14)
-
Why You Should Take This Course (1:12)
-
The Agility Pyramid - How To Think On Your Feet (2:09)
-
Our Approach To Structuring Stakeholder Management (2:25)
-
Step 1 : Getting The Stakeholder Relationship (0:47)
-
Step 2 : Executing The Stakeholder Relationship (1:54)
-
Step 3 : Sustaining The Stakeholder Relationship (0:53)
-
The Moving Parts Of Our Approach (0:57)
-
The Structure Of This Course (0:57)
-
Getting The Best From This Course (1:15)
-
Your First Exercise - Capture Some Scenarios (0:44)
The Stakeholder Management Challenge
Understanding The Stakeholder Landscape
-
Introduction (0:58)
-
Stakeholder Definitions (3:26)
-
Why You Need To Engage Stakeholders (3:57)
-
Getting Started With Stakeholder Mapping (6:35)
-
Don't Be Insular (3:12)
-
Simplifying The Stakeholders Landscape (6:01)
-
Engaging With Stakeholders : Owners (2:42)
-
Engaging With Stakeholders : Champions (2:28)
-
Engaging With Stakeholders : Enablers (3:16)
-
Engaging With Stakeholders : Users (2:52)
-
Stakeholder Flows (1:46)
-
Complex Stakeholder Mappings (2:13)
-
Our Stakeholder Mapping Template (3:04)
-
Exercise - Stakeholder Mapping Part 1 (1:44)
Creating Stakeholder Value
-
Introduction (0:57)
-
Understanding Your Value (3:23)
-
Describing Value - The Value Delta (4:52)
-
Describing Value - The Value Hierarchy (4:16)
-
The Value Lifecycle (2:02)
-
Introducing Stakeholder Value Delivery (3:28)
-
Value Delivery By Stakeholder Group (0:23)
-
Value Delivery : Owners (3:28)
-
Value Delivery : Champions (3:47)
-
Value Delivery : Users (6:51)
-
Value Delivery : Enablers (4:37)
-
Value Delivery By Solution (3:41)
-
The Stakeholder Flywheel (1:39)
-
Introducing Value Models (2:58)
-
Value Model Templates (3:36)
-
Value Model Demo (8:15)
-
Exercises - Value Model (0:51)
How To Get Stakeholder Relationships
-
Introduction (0:49)
-
What Gets In The Way (4:34)
-
How Stakeholders Connect And Deliver Influence (2:24)
-
Using Existing Connections To Build New Connections (2:03)
-
Using Your Internal (Employer) Connections (5:04)
-
Using Your Customer Connections (6:36)
-
Connect Me Conversations (6:45)
-
Assessing Connection Quality (1:01)
-
Having The Connect Me Conversation (4:02)
-
How To Handle Being Blocked (5:41)
-
Using Your External Connections (2:25)
-
Next Steps In Stakeholder Mapping (3:16)
-
Stakeholder Mapping Template (1:21)
-
Demo - Stakeholder Mapping (9:03)
-
Exercise - Stakeholder Mapping (0:54)
How To Execute Stakeholder Relationships
-
Introduction (0:57)
-
Making Meetings Matter (2:04)
-
Using Meetings For Ultimate Advantage (0:32)
-
Methods Of Meeting (2:16)
-
How Often Should We Meet? (5:22)
-
What's The Optimum Meeting Structure? (1:50)
-
Setting The Perfect Agenda (7:14)
-
What Flows Down - Using Senior Stakeholders (2:13)
-
Introducing PACED - Our Conversation Framework (3:25)
-
Prepare For Maximum Results - The P In PACED (4:16)
-
Applying PACED For Every Objective (7:22)
-
Strategic Conversation - PACED Example (3:50)
-
Difficult Conversation - PACED Example (3:53)
-
The PACED Planner (1:11)
-
PACED Planner Demo (8:00)
-
Stakeholder Mapping Demo - What Flows Down (3:55)
-
Exercise - The PACED Planner (0:58)
Sustaining Your Stakeholder Relationships
Wrapping Up And Next Steps
Course Templates
