Course Overview
Mastering Questioning
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Introducing The Questioning Skill (0:49)
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An Academic Defines The Question (1:51)
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Why This Skill Matters (Curiousity Powers The Question) (1:51)
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Examples Of This Skill (1:48)
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Useful Theory (What Pub Quizzes Can Tell Us) (5:18)
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Questioning In Context (3:05)
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The Right Mindset For Questioning (1:47)
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Questioning - Quiz 1
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Behaviours To Enhance Questioning Effectiveness (7:35)
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Body Language For Great Questioning (1:18)
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Questioning & Wording (8:03)
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Questioning - Quiz 2
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Tips For Questioning Virtually (1:52)
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Developing Your Questioning Skills (2:04)
Mastering Active Listening
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Introducing The Active Listening Skill (0:28)
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Our Definition (How Do You Score?) (1:12)
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Why This Skill Matters (Hint, It's All About Time) (1:27)
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Examples Of This Skill (3:29)
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Useful Theory (Avoiding The Accidental) (2:38)
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Active Listening Context (3:13)
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Moving From A Passive To Active Mindset (7:18)
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Active Listening Mindset - A New Model (7:16)
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Active Listening - Quiz 1
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Behaviour & Active Listening - A New Model (6:14)
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Behaviour & Active Listening - People And The Environment (7:52)
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Behaviour & Active Listening - Manage Your Mind (3:53)
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Body Language To Encourage The Speaker (3:32)
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Words In Active Listening (2:32)
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Active Listening - Quiz 2
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Listening When Working Virtually (2:34)
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Developing Your Active Listening Skills (2:53)
Mastering Summarising
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Introducing The Summarising Skill (1:02)
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Our Definition : The Key Points Of A Summary (2:03)
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Why This Skill Matters (Understanding Is Everything) (2:47)
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Examples Of This Skill (2:46)
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Useful Theory (A New Model) (5:16)
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Summarising In Context (3:18)
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Summarising - Quiz 1
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An Information Gathering Mindset (2:41)
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Using Mindset To Keep Your Summary On Track (3:46)
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Summarising Behaviours (What Are The Rules?) (2:31)
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Body Language To Support Your Summarising (2:41)
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Summarisinq - Quiz 2
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Words In Summarising - The Set Up (2:59)
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Words In Summarising - The Delivery (2:49)
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Words In Summarising - The Confirmation (3:02)
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Tips For Summarising Virtually (1:32)
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Summarising - Quiz 3
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Developing Your Skills In Summarising (3:02)
Mastering Challenging
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Introducing The Challenging Skill (0:56)
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Our Definition Of A Highly Positive Technique (1:39)
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Why This Skill Matters (It's A Complex Picture) (1:42)
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Examples Of This Skill (2:18)
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Useful Theory : 3 Models (5:23)
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Challenging - Quiz 1
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The Context For Challenging (5:04)
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Getting Into The Challenger Mindset (6:11)
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Your Challenger Mindset : Delivering A Challenge (4:43)
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The Behaviours Of A Challenger (4:05)
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Challenging - Quiz 2
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Body Language While Challenging (2:15)
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Challenging And Words : It's Not Personal! (2:34)
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Challenging In The Virtual World (1:46)
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Challenging - Quiz 3
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Developing The Challenger Skillset (2:44)
Bonus Skill : Mastering Small Talk & Scene Setting
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An Introduction To Small Talk (1:41)
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The Importance Of Talking Small (4:08)
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5 Small Talk Golden Nuggets (2:49)
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Small Talk : Big In The Virtual World (2:44)
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Introducing Scene Setting (There's A Pun In There Somewhere!) (2:47)
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Your Role In Scene Setting (5:00)
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Setting The Scene (1:39)
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Setting A Virtual Scene (1:35)
A Final Few Words
