Course Introduction
Why Customer Success Matters
What Is Customer Success?
The Importance Of Outcomes & Value In Customer Success
Measurement, Engagement & Trust
A Day In The Life Of A CSM
Aligning Your Organisation Around Customer Success
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Customer Success : A Philosophy And A Function (2:42)
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Aligning Executives, Product & Engineering (3:48)
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Aligning Sales & Marketing, Professional Services, Support, HR, Finance & Ops (5:48)
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Exercise - Aligning Your Organisation (2:21)
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Conducting The Customer Success Orchestra (1:31)
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Quiz - Aligning Your Organisation
